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December 18th, 2014

SocialMedia_Dec15_AWhen working with social media in your business there are a number of metrics commonly used to determine whether the content you create and share is effective. One of the best metrics to employ is the number of shares each piece of content receives. More shares usually means higher visibility and therefore a greater impact. However, many businesses struggle to get their content shared. Here's four reasons why.

1. The vast majority of people are hesitant to share content

According to a study conducted by Carnegie Mellon University and Facebook over a 17 day period, approximately 15.3 billion comments and posts were written but were then deleted and not posted on Facebook alone.

While the reasons will have been varied, the numbers highlight that the vast majority of users are sensitive to what they post on Facebook, and most most likely other networks as well. What does this mean for businesses? Well, you need to ensure that the content you are posting offers value to not only your audience, but their audience as well.

Think about when you have shared content on any network. You probably didn't do so 100% for yourself, but instead shared the content or created a post so your audience would interact with it, or possibly get something out of it. Think of this as the "hmm, that's interesting, other people will like it too, so I'll post it" mentality. By sharing content others enjoy or respond to you get the benefit of increased recognition.

If you can create content that gets people to think this way, there is an increased chance that they will share it.

2. Facebook users want to be seen in a positive light

According to a study carried out by INC. 80% of respondents share content because it shows that they are being a good friend to those they care about. People use social media to foster good relationships and connect with those they care about. And if somebody regards your posts as potentially able to tarnish their image on social media, they won't share it.

Businesses looking to capitalize on this need to try to create content and campaigns that help users better relate to one another. Combine this with the above example of creating interesting-to-share content and you will be more likely to see an increase in shares.

3. Content doesn't fit our salient identities

Because social media has become an extension of society, many experts apply common social science principles to it. The most commonly applied theory is of the five identities (relational, personal, social, superficial, and collective) that determine how people behave in a certain situation.

If you are posting content that doesn't fit with an an individual's current identity then it's not going to be shared. So, how can businesses capitalize on these changing identifies? One effective way is to get to know your main target audience; how they act and react to certain social cues, and then create content to fit with this behavior.

For example, if your target group for posts is parents, then using language and content that triggers parental instincts could increase shares as parents associate better with it.

You might want to widen your focus too and try developing content that capitalizes on different identities, tracking what works best.

4. Content doesn't mesh with a user's values and goals

The same INC. study found that after being a good friend, 63% of users surveyed noted that they were more likely to share content that reflected their goals, values, and dreams.

How can a business capitalize on this? The best way is to get to know your audience. Look at their posting and sharing habits and the type of content they share on a regular basis. This may change over time, but you will see patterns evolve for different groups. If you can develop and post content that reflects these main goals and values then you are more likely to see your content being shared. Try different approaches and keep in mind who you are developing content for.

If you are looking to learn more about social media, contact us today to see how our systems can help you integrate it with your business success.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic Social Media
December 18th, 2014

Office365_Dec15_AThe Society for Human Resources Management has called 2014 “The Year of the Minimum Wage.” Not only is the federal government pushing for a higher wage, but many state governments have also passed laws that will increase the minimum amount of money that employers can pay.

How the money is paid depends on the state, with some requiring payments that correspond directly to hours worked, while others allow employers to pay based on commission or tips. Businesses that employ workers who are close to the minimum wage should carefully monitor the hours that people do so that they don’t go over the maximum amount of time spent working for the salary they earn.

For states where pay increases have been approved, wages will increase beginning Dec. 31, 2014.

Working with the minimum wage and maintaining overhead

One way that companies can keep their workers without spending too much money on the boosted minimum wage is to begin hiring part-time labor. There is a challenge here, according to Human Resources Executive Online, because businesses have been known to treat part-time workers without the respect due to employees of a company. One example is sending workers home early to avoid paying them extra cash. Companies with employee management software can easily manage the timing for moving workers between shifts, should they choose to do this.

The issue with part-timers tends to be work-life balance. These employees often have multiple jobs, along with a family to support, so it can be hard for them to earn a wage while spending time with the people they are caring for. Other times, part-time workers are putting themselves through school while working on the side to pay for tuition.

“Part-time workers have other things going on in their lives,” said Carrie Gleason, director of the Fair Workweek Initiative, in an interview with HRE Online. “They have second jobs. They take care of their kids. They go to school. The kind of variation in hours they are expected to endure is really tough on workers and their families.”

As such, employers can help by providing stable hours and an easy-to-understand promotion system. If a worker proves himself or herself to be excellent, then maybe that person deserves to be given full-time opportunities or additional work. The part-time worker has changed recently from typically being a housewife or a student to someone who couldn’t find work in another role that was full time, according to HRE Online. This means that it may be difficult to keep someone around once he or she finds something full time. Treating part-time labor with respect is one way to keep them working at their current jobs instead of looking for full-time ones.

Employer Solutions Blog | Sage HRMS

December 17th, 2014

Office365_Dec15_AFor many business owners, cloud solutions have become a must-have. While there are cloud solutions for pretty much every business process these days, one of the most commonly integrated is cloud productivity suites like Microsoft's Office 365. This business-oriented platform has a lot to offer, and like everything else from Microsoft, there are a number of versions to select from. Here is an overview of the different versions your business could benefit from.

A brief look at Office 365

The easiest way to classify Office 365 is as a cloud-based version of Microsoft Office aimed at businesses. This subscription-based service offers businesses all the productivity software they need plus a solid platform for their communications. Think of Outlook combined with Lync (or Skype) and Office apps, all of which are accessible via your browser, or can be installed on your own servers.

Beyond this, there is a supporting layer called SharePoint that links all of these apps together, thereby giving you a central place to store all of your documents which can then be collaborated on using various Microsoft apps.

As noted above, Office 365 is subscription based. The business-oriented subscriptions are broken down into two main categories: Business and Enterprise subscriptions. Of course, there are other subscriptions for other categories like Education and Government, but we will focus this overview on the two main small to medium business categories.

Business subscriptions

There are three plans under the Business subscription category:
  • Office 365 Business Essentials - Comes with online versions of Office apps (Office Web Apps), Lync for business, online storage through OneDrive and a corporate email address. This plan is ideal for businesses who don't need full versions of Office apps. Plans cost USD 5 per user, per month on an annual commitment.
  • Office 365 Business - For businesses who need installable versions of Office along with cloud-storage through OneDrive. It does not come with hosted email or business communication tools like Lync. If you already have hosted email, and are just looking for Office apps, then this could be a good plan for you. Plans cost USD 8.25 per user, per month on an annual commitment.
  • Office 365 Business Premium - This subscription is for businesses who want the whole package. It combines all the elements of the above plans into a solution which is ideal for smaller businesses or even enterprises. If you are looking for a full solution, then this plan could be the best fit for your business. Plans cost USD 12.50 per user, per month on an annual commitment.
It is worth noting here that all three of these plans have a limit of 300 users per plan, giving you a maximum of 300 subscriptions.

Enterprise subscriptions

These subscriptions are aimed more at larger organizations, or businesses who need more control over Office 365 and access to features like Business Intelligence, Enterprise Management apps, and even business portals. As with the Business subscription category, there are three main plans in the Enterprise subscription category:
  • Office 365 Enterprise E1 - Comes with online versions of Office apps (Office Web Apps), Lync for business, online storage through OneDrive, a corporate email address, and a corporate video portal. This plan is ideal for businesses who don't need full versions of Office apps. Plans cost USD 8 per user, per month on an annual commitment.
  • Office 365 Pro Plus - This plan is for businesses who need installable versions of Office along with more advanced apps like Access, and cloud-storage through OneDrive. It does not come with hosted email or business communication tools like Lync. If you already have hosted email, and are just looking for Office apps, then this could be a good plan for you. Plans cost USD 12 per user, per month on an annual commitment.
  • Office 365 Enterprise E3 - This subscription is ideal for companies who want absolutely all Office 365 has to offer. This includes all of the above, plus advanced business intelligence tools, compliance protection, enterprise management, and more. If you are looking for a full solution, then this plan could be a good match for your business. Plans cost USD 20 per user, per month on an annual commitment.
Businesses who subscribe to Enterprise plans can sign up for an unlimited number of subscriptions.

Which plan is best for my business?

This is a tough question to answer outright. What we recommend is contacting us. As experts in all things Microsoft, we can work with you to not only help you pick the plan that is best for your business, but ensure it is installed correctly. This can help further reduce costs and increase productivity.

Contact us today to learn more about how Office 365 can enhance your business.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 16th, 2014

GoogleApps_Dec15_AGoogle Chrome is one of the most popular browsers in use today. With steady updates, fast speeds, and the ever useful tabs, it's difficult to imagine working without it. For users who have the same tabs constantly open, did you know that there is a useful feature in Chrome that allows you to ensure that these tabs are always available?

What is Chrome's Pin Tab feature

When using Chrome's tabs, you will notice that tabs open from left to right. When you browse the Internet, you likely open the most used or important sites first, which means they will open to the left. The problem with this is we often have so many tabs open that it can be tricky to find or quickly navigate to the tabbed sites we use the most.

One way to solve this problem is by pinning these to the tab bar. When you do this, the tab will be pinned to the left-hand side and made smaller. This makes it easier to find your important tabs and keep these sites and tabs more organized.

How do I pin tabs?

If you would like to pin tabs:
  1. Open the site you would like to pin in a new tab.
  2. Right-click on the tab.
  3. Select Pin Tab.
This will shorten the tab to just the site's icon and move it to the far left of the tab bar. Pinning other tabs will also move them to the left, beside the other pinned tabs. Any new tabs will be opened to the right of pinned tabs.

It is important to note here that because the pinned tabs are smaller any live tabs, such as Gmail's unread message counter, or Facebook's chat reminder, will no longer be updated. For most tabs this is not an issue, but for tabs like Gmail you will have to physically click on the tab to check if you have any new emails.

How do I unpin or move tabs?

You can unpin tabs by right-clicking on the pinned tab and selecting Unpin Tab. You can also move the order of pinned tabs by clicking and holding on the pinned tab you would like to move and moving it left or right. As you do so, you will notice other tabs change order.

If you would like to close the pinned tab, either unpin it first and then press the X at the right-hand side of the tab, or right-click on the tab and select Close Tab.

Looking to learn more about using Chrome? Contact us today and we can show you how to enhance your business functions.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 16th, 2014

A recent study by Hay Group Vietnam cited by Bloomberg BNA indicated that employees want to feel engaged by their work and recognized by management. People who get these two things from their jobs will actually work harder, and such businesses can see growth of as much as 30 percent.

Motivation is not entirely the domain of salaries. In fact, different age groups find unique rewards from their work. According to the Wanchalerm Siriphand, one of the consultants of the study, people in their 20s generally go to jobs to gain experience. They want to do work that can be put onto their resumes. As such, it can be difficult to keep them working at the job unless they are given tasks that would let them improve their chances at being hired by another company.

The best way to keep employees is to give them a feeling like they are directly involved with the company. Having a competitive salary will certainly keep people motivated, but it won’t be as encouraging as giving people a direct say in how the business is being run. Telling workers they are responsible for the growth of the company is one way to get them on board with the business, no matter what their payroll situation is.

Ways of recognizing and encouraging workers

The University of North Texas recently created a list of different ways that employees could be recognized. A lot of these have to do with building teamwork and creating a sense of involvement with a company. One such idea is having a surprise picnic. This would be a good plan because it wouldn’t cost a lot of money and it would foster a spirit of better communication among different team members.

Essentially, the role that office culture plays becomes important. People want to work for a company that inspires them to try their hardest. Another suggestion is to create a wall of fame or to have a special incentive for being an “employee of the month.” This is certainly one way of recognizing people. It’s important to remember that the more specific the recognition the better, Telling someone he or she did a good job because of a specific assignment would be more appropriate than rewarding someone different each month just because there is an award for that purpose. Another good way to recognize a worker is to give that person assignments that would bolster his or her resume in areas where it is lacking. This allows the individual to gain experience and create a better chance at getting a better job in the future.

Employer Solutions Blog | Sage HRMS

December 12th, 2014

productivity_Dec12_AEmail has become the main form of communication for many businesses. When first launched, many people treated email as simply an electronic version of company memos and letters and therefore created and styled them as such. Over time, email has become much more informal, and while this is great it can lead to problems in overall clarity of communication. However, there is one effective way you can ensure all of your messages are clear and understandable, by adopting PAR.

Better email structure for small businesses

In order for your emails to be clearer and to get the overall message across easily, you might want to implement a PAR structure. This three part framework has been used by many business owners and managers to improve overall communications, and consists of:

Problem

At the very top of the email, below the salutation, provide a brief yet clear overview of the problem which is the subject of the email or the reason you are making contact. When writing this overview don't assume anything, including shared knowledge or agreements, unless you have discussed these with all recipients beforehand. The key here is that you are looking to be able to summarize the main issue.

If you need more than two paragraphs, then you should probably create a longer form report that is attached in the email. The reason for this is because the vast majority of people will simply scan an email, and if it's too long, they will usually skip it, or possibly miss key points. If it is easy to scan and read, then there is a greater chance all parties will be on the same page.

Beyond this, if you are struggling to come up with a short explanation or can't clearly summarize the problem in writing, then email may not be the best medium to be using. Opt instead for a meeting or phone call to discuss the issue more fully.

Action

After stating what the problem is, clearly mark any proposed actions or recommendations using a relevant heading, then specifically lay them out in an easy to read format. You want to be as specific as possible here, ensuring that all parties understand what you want to happen and the actions they will need to take as a result.

For example, if you use vague language, such as: "I need this by the end of the month", people may only carry out what you are asking for on the very last day of the month. Instead, you might be better to give a specific delivery date, and possibly a set time, so that any deadlines are clearly defined. Bulleted and numbered lists can really help here, as long as they are clear and understandable and don't muddle the issue.

Results

Finally, identify the expected results based on the actions you want the recipients to take. This helps ensure that every recipient knows what they should be striving for, as well as serving as an indicator of whether the problem has been specifically solved or not.

If the results aren't met, you have a good opportunity to look back at the process and see if there is any room for improvement, or try to pinpoint exactly why something went wrong or didn't happen as you planned. This in turn, if leveraged correctly, can help improve overall productivity.

Looking to learn more about increasing productivity in your office? Contact us today to see how our systems can benefit your business.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic Productivity
December 11th, 2014

BusinessValue_Dec11_BThe start of a new year can be a stressful time for all. Businesses are usually tied up planning for the rest of the year. This often means looking for new, yet affordable, business systems that can make tasks and business operations easier. To help, here are five free or affordable business systems that could be a real help to your business.

1. Canva
If you are a business owner, chances are that you aren’t the world’s best graphic designer, unless you run a graphics company of course! In order to design graphics, icons, flyers, and even posters you need specific graphics software. This can be expensive and the software is not going to be easy to use for design novices. You may even need an in-house graphic designer. This is where Canva comes in.

Canva is an online app that allows users to quickly and easily create professional looking graphics using drag and drop functionality and a wealth of free, or affordable, stock images. In other words, you can create designs in a short amount of time.

The service itself is free, but some images do need to be purchased.

2. Sage
Most business owners are not certified accountants either, and even if you understand the basics of accounting and tracking of finances, the money side of your business is often a full time or at least a specialized job. If not handled correctly, this could spell disaster for your business. One solution is cloud-based Sage.

Sage is accounting software that allows you to invoice clients, track payments, accept payments, track expenses, and access financial reports at the click of a button. Beyond this, you can connect Sage HRMS with your payroll services to ensure that your employees are paid on time.

Sage subscription licensing offers you the functionality you will need for your business and access to the wealth of Sage solutions and add-ons to extend and adapt your system when needed. Please contact us for pricing.

3. Hootsuite
Many businesses have a presence on more than one social media network. While this is a great way to reach out to the highest number of customers, it can be a chore to manage and maintain a presence on all of these networks all of the time. Hootsuite is specifically aimed at this task.

Hootsuite is a tool that allows you to manage your social media accounts from one platform. Using Hootsuite you can schedule posts, set up streams, establish keyword tracking, and track engagement. It really is a one-stop-shop for all of your social media platforms.

Hootsuite offers a free subscription which allows you to manage three social media profiles, while a business subscription starts at USD 8.99 and allows you to track up to 50 profiles and gives you access to more advanced analytics and features.

4. Podio
Managing projects and ensuring that all employees are aware of what they should be doing, and what others are doing, can be one of the toughest tasks for any business owner. Sure, spreadsheets and communication work to a point, but there is always room for error and of course improvement, which is what Podio provides.

Podio is a project management app that allows you to easily manage projects, tasks, deadlines, and even files. Using an intuitive dashboard that all users have access to, employees and managers can easily see who is doing what, as well as what needs to be done and what has already been done.

Podio is free with limited features for five users and costs USD 9 per user, per month for the full subscription plan.

5. CoSchedule
If you have a blog, either on WordPress or hosted by WordPress, sharing the articles you post on your social media profiles is a great way to increase content reach and interaction. However, it can be time consuming to actually create posts on each different platform, unless you use CoSchedule.

With CoSchedule you can write your social media posts for a blog article and schedule them to be posted once the article goes live. Think of it as automating the sharing of your blog articles. This will save you time, while making it easier to manage your content, largely because the calendar included in CoSchedule is easy to work with and gives you a good view of your content.

CoSchedule is USD 10 per month, per blog.

If you are looking for more affordable ways to improve your business operations, contact us today to see what boost we can offer you at a price you can afford in 2015.

December 11th, 2014

VoIP_Dec11_AIt’s the holiday season, and regardless of the industry you work in, or where you are located, there is a good chance that during this busy time your phone systems will see an increased load. It seems that as the year comes to a close people want to communicate more, and so you need to ensure that your VoIP systems can handle the increased volume.

Establish VoIP system monitoring

Before you know whether your systems are ready for an increased call volume, you should establish monitoring tools that allow you to keep track of call volumes and how the systems hosting your VoIP solution are faring. If you notice that a spike in call volume during peak hours leads to decreased call quality, or perhaps an increased load on systems, then it may be a good idea to invest in a new solution that can help carry this extra burden.

Because this is the holiday season, and your staff and even IT providers may be away on leave, a monitoring solution can be helpful in predicting when issues may arise. You and your IT team can then help prepare for an increase in call volume and any problems that may crop up when they are away from work. This ensures that your systems won’t go down when you need them most.

Check your VoIP equipment

Sometimes, problems with VoIP don’t have anything to do with your service provider or even the underlying servers that host the solution, but the physical VoIP lines and phones themselves. One common issue with VoIP is that if equipment is too close to other VoIP equipment, you may see a degradation in call quality.

Therefore, you should take care to ask your employees if they have noticed lower call quality lately, especially if two VoIP devices are close to one another. If there have been issues, moving them further apart should clear this up.

Beyond this, take the time to inspect all cables and connections to ensure they are in good condition and able to deal with the increased wear and tear the holiday season can bring. If equipment is looking a little past it, now may be the time to look for new devices and solutions that can help boost your communications.

Set data priorities on your router

Most modern business routers have an important feature called QoS, or Quality of Service. This allows users to set bandwidth limits for different activities and even create priority lists. Because you will likely be getting more calls during the holiday season, it is a good idea to ensure that the extra bandwidth will be there when you need it.

Because your router is also in charge of assigning bandwidth to your VoIP solution, using the QoS feature is a good way to ensure that calls are receiving the bandwidth they need to remain clear. Take a look at the way data and bandwidth is being used in your network and set limits on non-essential activities that may be using higher amounts. For example, it may be a good idea to reduce the bandwidth assigned to streaming services and apply the extra percentage to your VoIP solution.

Work with an IT partner

These tweaks and updates can be time consuming and a bit of a chore to carry out, especially if you are not a tech expert. What we recommend is contacting us, so our VoIP experts can work with you to ensure your network is configured for the higher call volume, equipment is working, and servers are ready. We can even offer suggestions on better systems that can improve communications while reducing costs. Be prepared for the holiday season, contact us today.

Topic VoIP General
December 9th, 2014

GoogleApps_Dec08_AGmail has become the main email client for many small to medium businesses around the world. While most businesses have their own email addresses, Gmail is quickly becoming the standard program used to display emails. Because so many of our emails go back and forth over one subject, the platform threads them together into one message. Here is an overview of what this means and how you can change this behavior.

What is email threading?

When email was first created, email platforms treated each message that was sent or delivered as a separate message, even if it was a reply to a previous message. Over time, email became less about individual messages and more about conversations. Look at your emails and chances are that many individual emails are really about one core message or connected to one main conversation.

If you use Gmail, this conversation, based on an original message, is threaded together. This means that you have one conversation (the main email) with many messages going back and forth. Receive a new message and it is added to the conversation at the top of the thread. If you want to see older messages you simply scroll down the thread once it is open.

While this is a great way to display messages, in a compact way that cuts down on the number of emails in your Inbox, longer threads can become unruly, making it more difficult to actually find a specific message because it is in the midst of a thread. Beyond this, some users prefer to have non-threaded messages, with all messages listed separately.

How to unthread your emails

To unthread your emails simply:
  1. Log into your Google account and open Gmail.
  2. Press the cog in the top-right of the screen.
  3. Select Settings from the drop-down menu.
  4. Scroll down to Conversation View.
  5. Tick Conversation view so that it is off.
  6. Press Save Changes at the bottom of the screen.

What will happen when you do this

Once you press Save Changes you should be taken back to your inbox and you will notice a few changes. Firstly the number of emails in your Inbox will be higher, and secondly, messages that were threaded will now be added individually, based on when they arrived into your Inbox. If you are looking for these messages, you will need to either scroll through your Inbox or search for them using keywords and other search operators.

It should also be noted that when you reply to emails, a new message will be sent to both your sent folder and main Inbox, but the replies will not show up in the body of the message you replied to.

If you are looking to learn more about using Gmail in your office, contact us today to see how we can help employ the right tech tools to enhance your business efficiency.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 9th, 2014

Facebook_Dec08_AAt work, the Internet is both a great tool that enables more efficient work and a massive distraction to many, especially those who are active on social media. Check with any employee and you can probably guarantee that they have accessed Facebook while at work. While this can irk some employers, Facebook is tackling this issue head on and is developing a new social network just for businesses, potentially called Facebook at Work.

What is Facebook at Work?

In late November, Facebook announced that they are developing a new social network which may be called Facebook at Work. As you can guess by the clue in the title, this is going to be a business-oriented venture that will bring the popular social network, or elements of it, to the workplace.

For many businesses, this popular social network is not really a part of every business operation. Sure, marketing and sales may use this platform, and others, as a way to reach out and connect with customers, but few organizations are known to use Facebook internally as a communication and social network for employees.

Those who do use the network in the office often use their personal accounts and have noted that they would like an easy way to separate work from personal life, while still remaining on the network. Many businesses would also prefer that employees didn't bring their personal lives and Facebook accounts to the office because this can lead to breaches in privacy and even important data being compromised, especially if a personal account is hacked.

The best way to think of this new platform is that it is Facebook strictly for work. While it is still in the development stages, some interesting details have emerged. There is no official name for the network, thus far, but sources at Facebook have noted that the codename for the product is Facebook@Work.

What Facebook@Work will look like

From what we can tell, the network will look and work much the same as the existing version of Facebook. Users will be able to create profiles, join groups, post on each other's News Feeds, and even send messages using the popular Facebook Messenger. Where it will differ is that it will have collaborative tools that allow users to share and work on the same documents.

This network will be completely separate from the personal Facebook site, with users having a different password and username. Information between a personal and work account will not be shared either. This should make the network more secure, or at least minimize the use of personal accounts for work-related tasks.

What we don't know

We do know that Facebook@Work, or Facebook at Work, is currently being developed by a London-based branch of Facebook who seem to be also acting as the main testers. However, we are unsure at this time if the network is being developed strictly as an internal network, which will be used only within a company, or if it will be more like LinkedIn, where it will allow you to connect with similar professionals.

Interestingly enough, Facebook has been using its own network and various groups as a major part of their own internal communication tools amongst departments. For example, when an employee joins a new department they are added to a secure group and group chat where updates are posted, questions are asked, and work is supposedly assigned and agreed upon. It could be that the company is developing something along these lines for external release too.

We don't know exactly when this network will be introduced, but you can be sure that it will be debuted sometime in 2015, possibly with a rollout in the next year. If your business uses social platforms, or is looking to integrate social media in the near future, this business-oriented social media platform could be worth keeping your eyes on.

Stay tuned as we will be covering this further in the future. Meanwhile, if you have any questions about how best to utilize Facebook in the office please contact us today.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 4th, 2014

One of the most popular gifts of the holiday season is the tablet, and more specifically the Android tablet. Because there are so many different options to choose from, it can be difficult to actually pick the best, or the right, tablet to give as a gift. To help, we have come up with some important factors to consider before you purchase your festive present.

Consider your budget

The great thing about Android is that there are tablets available for a wide budget range; from the ridiculously affordable, yet highly praised, Amazon Fire HD 6 (USD 99 on Amazon.com), to the top-of-the-line Samsung Galaxy Tab S (USD 350-400 in stores). You firstly need to set your budget.

Look at reviews online

There are a ton of websites dedicated to reviewing tablets and other mobile devices. Take for example the well known Engadget, or Trusted Reviews. Sites like these generally give a good overview of the new and most popular devices out there. Pay close attention to the criteria used though, as some review sites tend to only look at basics such as battery life and design, without going too deep into the actual usability.

It is also important to look at actual user reviews. The best place for this is Amazon.com, as almost all reviews of devices on the site are submitted by users. While some reviews may be overly positive or negative without actually revealing reasons, generally speaking they provide an accurate real-life picture.

What will the tablet will be used for?

Many tablets offer special features and functions aimed at different types of users. For example, some offer increased security and encryption that is ideal for the business user, while others may offer features such as pen support which turns the tablet into a drawing pad. If the recipient is likely to be using the tablet for work, then your search should focus on specific, business-oriented devices.

Who will be using the tablet?

Tablets running Android 4.4 (KitKat) and Android 5.0 have the ability to establish different profiles for different users. So, if you know that the tablet will be used by a variety of people then it would be best to purchase a tablet incorporating either of these versions.

If you know that children will be using the tablet, there are a number of apps with features that set the tablet up for children. For example, some will block the Google Play store, and any apps that are deemed unsuitable for children. It might be a big help if you install this beforehand.

What is the technical ability of the user?

It’s true that almost every tablet is designed to make it simple to pick up and figure out. But some tablets are aimed more at specific users than others. Take for example Google’s Nexus line, which is aimed at users who want a simple tablet experience and the most up-to-date software. Users with more tech experience generally find the Nexus line more preferable.

Other tablets come with super simple setups and many popular apps pre-installed, which could make them more suited to users who may not know much about Android, or simply just want to pick up their tablet and go.

Look at durability and features

As with most tech-related purchases, you generally get what you pay for. So, if you want a tablet with top-of-the-line features like a great display, fast processing speeds, and LTE/Data connections, you are likely going to have to pay more.

A good starting point is to look at the questions you answered above about who will be using the device and what they will be using it for, then look for a tablet with features that support or enable this and that has positive reviews. While it may be tempting to stick with brand new tablets only, be sure to look at those released in the past year to year and a half as well. For example, the terrific Nexus 7 tablet (2013 version) is still a great option for many users, not to mention the fact that it is available at an affordable price. Manufacturers like Samsung also have a number of great tablets available with a wide variety of features.

Almost above all else, the overall durability of the device is important. If you purchase a tablet with flimsy construction, there is a good chance it will soon break or fall apart easily. Again, online reviews often focus on the build quality, so these could be a good starting point. Also going to the store and physically trying the devices out could go a long way in helping you pick the best one.

If you are struggling to find the perfect tech gift or Android tablet this holiday season, contact us today to see how our experts can help you find what you need.

Topic Android
December 3rd, 2014

iPad_Dec2_AAs we enter the holiday season, there is a good chance that many iPads will be given as gifts from loved ones and even from companies. While these devices do make great presents, if you receive one but already have your own device, then you will need to know how to authorize it on iTunes. So, if you receive a new iPad to replace an old one this festive season, here's what you need to do.

First, understand what authorizing your device is

When people and Apple experts talk about "authorizing your device", what they really mean is linking it with iTunes and the account you use for this on your computer. Once you do this, you can download already-purchased media and apps onto a new device without having to pay for the content again.

The way iTunes works is that there is usually a limit on how many devices you can download apps and media onto at the same time. Any purchases can be installed on 10 devices or five computers via iTunes at the same time. If, for example, you have an existing iPad for which you have already purchased apps via iTunes, and you receive a new device, you will need to authorize the existing iPad before you are able to download apps onto this new one.

If you have more than 10 devices or five computers authorized and want to add another, you will need to first deauthorize one device. Similarly, if you are giving an iPad away, it is a good idea to make sure it is deauthorized before you give it away or the new user may have access to your iTunes account.

Second, how do you deauthorize an existing device?

This process is actually fairly easy, but you will need to do it from the PC or Mac you use to sync your iPad with iTunes. To do this:
  1. Launch iTunes on a computer that it is installed on and log into the account you use to purchase apps for your devices.
  2. Click on your name. This is located at the top-right of the window. If you see Sign In, click that and log into the account you use on your iPad.
  3. Select Account info from the drop-down menu.
  4. Enter the password for your account.
  5. Scroll down and click on Manage Devices which is under iTunes in the Cloud.
  6. Click Remove beside the device you would like to deauthorize.
  7. Press Done.
When you do this, the apps you've paid for should either be deleted automatically from the device, or become inaccessible the next time the device syncs with iCloud (which is responsible for linking devices in iTunes).

How do you authorize your new device?

If you receive a new device this holiday season, authorizing it is as simple as logging into your Apple account using the username and password you have used in the past to purchase apps and media.

Once this is done, go into the App Store on your new device, log in, if you haven't already done so, and tap on Purchased. You should be taken to a list of all apps and media that you have purchased and which are still available on the App Store. Tapping on any of the apps and then hitting Download will install the selected app on your new device. If you are above the limit of devices on your account, you will see an error message telling you there are too many devices with the app installed. You will then need to deauthorize an older device before proceeding.

If you would like to learn more about your new iPad, or how Apple products can be used in your business, contact us today.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic iPad
December 3rd, 2014

Security_Dec01_ASpend even a small amount of time looking at the various massive malware threats out there and you will find that security experts are usually able to figure out who developed it, the intended targets, and where it is most prevalent. In early November, news broke about a mystery security threat called Regin that has been around for years, but which experts seem to know comparatively little about. Many business owners are worried about Regin, but should they be?

What exactly is Regin?

What is most interesting about Regin is that a number of security experts seem to not really fully understand it. They know that it exists, they know it is complex, and they know it is one of the most advanced pieces of malware ever created. But, they don't know what exactly it does, or where it comes from.

What we do know is that Internet security firm Symantec is credited with first bringing Regin to public attention, and that it has been around since at least 2008. So far, the company has said it is similar to the Stuxnet virus that was supposedly developed in (or by) the US and used to attack and subvert the Iranian nuclear program.

Regin is known to infect Windows-based computers and at its core is a backdoor trojan style of infection. From detected infections it is looks like the purpose of the malware is not to steal information but to gather intelligence and facilitate other types of attacks.

What makes this malware so powerful and disturbing is that it is much more advanced than other infections. Using various encryption methods it can hide itself extremely well, making it difficult to detect. It can also communicate with the hacker who deployed it in a number of different ways, thus making it a challenge to block or stop. As a result, it is far from easy to actually figure out what exactly this malware is doing and why.

Who has been infected?

According to various security experts we have been able to compile a list of companies and organizations that have been targeted to date. These include:
  • Telecommunications companies
  • Government institutions
  • Financial companies
  • Research companies
  • Individuals and companies involved in crypto-graphical and mathematical research
At the time of this article, no known attacks have been carried out against companies in the US, Canada, or the UK. The main countries targeted so far have been Russia and Saudi Arabia, along with a smaller number of infections in Malaysia, Indonesia, Ireland, and Iran. A total of 10-15 countries have been targeted since the malware was first discovered in 2008.

Is this a big deal for my company?

Just because your company is operating in a country that hasn't been affected thus far, doesn't mean that you aren't at risk of being attacked by this malware in the future. If you operate in any of the industries or sectors listed above, you could still be at risk, especially if you do business with clients in infected regions.

For now, however, it appears that Regin is only infecting larger government bodies and large companies outside of North America and much of Europe, so the chances of you being infected are relatively low. Although as with any threat, this can change at any moment.

What we recommend is that you ensure your antivirus and antimalware solutions are kept up to date and always switched on. You can rest assured that eventually experts will learn more and block this malware from infecting systems. Beyond this, working with an IT partner, like us, who can ensure that your valuable data and systems are secure, is also be a good idea. The same goes with watching what you download and any emails you open. If you don't know or trust the source, don't download any program, open an attachment, or read an email connected to it.

Looking to learn more about the security of your systems? Contact us today.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic Security
December 3rd, 2014

BI_Dec2_AWith the steady increase in the adoption of business intelligence suites and solutions by small to medium businesses, managers and owners have been able to take advantage of better data. One business function that has really benefited is sales. There are so many sales-related metrics to employ, it can be tough to actually pick the ones that work for your business. To help, here are five of the most common and most useful sales metrics.

The sales pipeline

This metric is often employed by businesses to show current sales opportunities and estimate the number of sales or revenue the sales team will bring in over a set period of time, usually a couple of months. When employed correctly, team members are better able to track and remain in control of their sales. Managers can also be assured that targets are more accurately set and reached.

When companies set up their sales pipeline metrics they often set out to measure:

  1. Average time deals remain in the pipeline.
  2. Average percentage of converted leads.
  3. Average worth of every deal.
  4. The number of potential deals in the pipeline.

Overall sales revenue

This metric is often seen to be the most important sales-related metric to implement, largely because it provides managers and owners with a good overview of the health of their company and overall performance. In short, sales revenue allows you to accurately view the profitability of your business, even if your profits aren't presently growing.

Beyond giving a useful whole-business overview, this metric can also uncover exactly how much each sale influences or contributes to the bottom line. This can be calculated by using the standard profit-ratio equation - net income over sales revenue.

Accuracy of forecasts

Any sales manager knows that forecasts are just that, predictions. But, because so much of sales is based on informed speculation it is important to track the overall accuracy of any future forecasts. By doing so, you can uncover gaps in processes and reveal any forecasting tools that need to be improved.

From here, you can track improvements and tweak forecasts to ensure that they become as accurate as possible. After all, if you can show that you are meeting your goals, or are close to meeting them, you can make more reliable decisions and be assured that your company is doing as well as it appears to be.

Win rate

The win rate, also known as the closure rate, is the rate that shows how many opportunities are being translated into closed sales. Because this rate looks at the number of sales, you want it to be as high as possible, especially when you look at the time your sales team puts into closing sales.

While a high rate is preferable, low win rates are also useful largely because they can highlight areas where improvement is needed. For example, if your team has constantly low win rates across the board, then it could signify that there is a need for more training on closing sales, or that sales staff may not be knowledgeable enough about the products or services being offered. A fluctuating rate could show increased industry competitiveness and highlight when a sales push could be beneficial.

Loss rate

The loss rate can be just as important as the win rate, largely because it focuses on how many potential customers did not purchase products and/or services from you. It can really highlight problematic areas in the early sales process. For example, by tracking the loss rate you may be able to see that response time is low, causing potential customers to walk away.

Essentially, when measured correctly, you can use loss rate to improve the overall sales process and hopefully bump up your overall win rate. You can also compare the two rates to really see how big of a gap there is and give your team a solid goal to try and find ways to reduce this gap.

If you are looking for solutions that allow you to track and measure your sales and any other data you generate, contact us today to learn how we can help turn your data into valuable, viable business information to lead your company to better success.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 3rd, 2014

GeneralHealthIT_Dec03_AYou may not want to rely on the Food & Drug Administration’s (FDA’s) app approval system: Roughly 90 percent of Android health-care apps have been hacked, and 22 percent of them were FDA-approved. That information comes from latest State of Mobile App Security report from Arxan Technologies, which attributed the high rate to a lack of information-security training and resources in the health-care field.

Of health-care apps, none that were Apple iOS-based have been hacked. But, looking at all apps, the risk is close between Android and iOS. Looking at the top 100 paid apps, 97 percent of those that are Android-based have been hacked, and 87 percent of those that are iOS-based have been hacked.

Because health-care apps tend to hold confidential patient information, these breaches present serious risk. “Make application self-protection a new investment priority, ahead of perimeter and infrastructure protection,” says Joseph Feiman in a Gartner Maverick Research report, “Stop Protecting Your Apps; It’s Time for Apps to Protect Themselves.”

Click here for an infographic that shows the state of app security, and contact us if you are looking to make sure that your apps are secure.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

December 2nd, 2014

GoogleApps_Dec01_BHaving an Internet presence is a must for most businesses these days, simply because many customers are looking online to make contact with companies. While a website used to be good enough, now you also need to be found by the various search engines. For Google, this means having a presence on Google’s various services. In order to help businesses “get on Google”, and manage their presence, there is a useful tool called Google My Business.

What is Google My Business?

If you have used Google for even a short while you will know that there are numerous ways you can find and search for a business. From Google Maps, to Search, to Google+, and even mobile apps, businesses need to ensure that they have a presence on all of these services if they want to maximize the chances of being found.

To help make this as easy as possible, Google launched a new service earlier this year called Google My Business. This is a suite of tools that small to medium business owners can use to “get onto Google”. By going to one website, and filling in the relevant information, Google will help you to:

  • Add your business to Google+.
  • Add business information to Google Search.
  • Add your business information to Google Maps.

Essentially, this tool ensures that your business and relevant company information will be more easily found by users on Google, regardless of the device they are using. For businesses that have been using Google’s older tools, like Google+ dashboard and Google Places, Google My Business is now the main suite where you can manage your Google presence.

What can I do with Google My Business?

From this suite you can:

  • Maintain business information.
  • Manage and maintain your Google+ page. Including creating posts directly from this page.
  • Track and respond to business reviews.
  • Track engagement with your Google+ pages.
  • View relevant information pulled from Google Analytics.
  • Create and maintain Google AdWords Express campaigns.

Is this service useful?

Aside from simply getting your business on to Google, this service has some great tools that will provide some valuable insight into your online presence. For example, by pulling information from Google AdWords Express and Google Analytics you can quickly see how people are finding your business, what they are clicking on, where they are coming from, and where they are going.

Possibly one of the most interesting features of this service is that when Google Maps is used to get directions to your business, this is logged and you can see where users are coming from. Therefore, if you see that a number of people are getting directions from one neighborhood or area, you can then use this data to create targeted ad campaigns and more.

In short, Google My Business has been designed to give your business better insight into trends and greater access to valuable information.

There is also a mobile app that allows you to manage your presence from an Android and iOS device. With this app you can set it so that you get real-time updates when you receive reviews or other relevant information. This makes it an ideal app to install on your device if you want to keep track while you are away from the office or your business.

How do I access Google My Business?

If you have not set up a Google Places Page before, then you can go to https://business.google.com/ and follow the directions on the page to set up a presence for your business on Google. Business owners with a Place Page, can log into any Google service with this account and then click on the link above. This should take you straight to your main page. You can also find the Android and iOS apps on Google Play and the Apple App Store.

Great IT solutions and support, with business-oriented apps, can really transform how you do business and the success of your business too. If you would like to really highlight what you are about to customers then make contact with us too.

Topic Web
December 2nd, 2014

Office365_Dec01_ABusinesses who subscribe to Microsoft Office 365, gain access to a number of programs, one of which is OneDrive for Business. At first glance, this would appear to be the same as the OneDrive that personal users also access. However, despite sharing the same name, they are two different programs. Here is a brief overview of the two services and what sets them apart from each other.

What is OneDrive?

If you use Microsoft apps and programs there is a good chance you have already heard of OneDrive, and if you haven't, you will certainly be hearing more about it in the coming months. Regardless of what version of OneDrive you have, the idea behind the platform is that it is cloud-based. When looking into this app you will find that there are two versions: OneDrive for personal users and OneDrive for Business.

OneDrive for personal users

OneDrive for personal users, or just OneDrive for short, is Microsoft's cloud-based document storage system. If you have a non-business account with Microsoft e.g., an older Hotmail account or a newer Outlook.com account, you have access to this storage solution.

The tagline for this service is, "One place for everything in your life", which makes it pretty clear that this is for personal use. When you upload, or "store" files on your OneDrive account you are storing them using Microsoft's cloud technology which is hosted and managed by servers Microsoft owns. This makes the files available on any device, as long as you log into your account on that device. In other words, this is cloud storage.

OneDrive for personal use is free for all users. All you need is a Microsoft account or email address which can be obtained for free at outlook.com.

OneDrive for Business

This service is actually quite different, and even though the general concept behind both of the platforms is the same: cloud storage, the similarities pretty much end there. OneDrive for Business is a place where you can store, sync, and share your work files. As such, you need to subscribe to one of the various Office 365 for Business subscription plans.

Unlike the personal version of OneDrive, OneDrive for Business utilizes a platform called SharePoint to host and deliver storage services to business users. Businesses can opt for a Microsoft hosted version of SharePoint, or an on-premises version which they install and maintain on servers in the office. This makes the app manageable by business owners and IT partners, and can be done so through the Office 365 admin panel. Beyond that, if businesses decide to host SharePoint on their own servers, they can assign as much or as little storage to individual accounts as they so choose.

With this solution you can upload and share documents with other colleagues and even work on these files at the same time, with changes being made in real time. Business owners and managers can also better manage this solution thanks to powerful administrator tools.

A real plus point about OneDrive for Business is that Microsoft has recently announced that Office 365 users will receive unlimited storage space starting in the near future, (the end of 2014 for Pro Plus subscribers, early 2015 for other plans).

In summary:

  • OneDrive is for personal use, and has been designed to allow users to store and access any files.
  • OneDrive for Business is for business use and requires an Office 365 subscription plan. It allows users to store, access, share, and collaborate on files with other colleagues, and can be hosted either off site, or on site using SharePoint.
If you would like to learn more about these two platforms, contact us today and we can make sure that you are making the most of the technology that's available to enhance your business success.
Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

November 26th, 2014

googleapps_Nov25_AFor businesses who use Google Apps, and many other users, Google’s Chrome is the browser of choice. While certainly a powerful browser, there are times when not everything works perfectly. One of the most common issues with Chrome is when a page or tab crashes or won’t load. However, there are ways to deal with an an unresponsive tab.

First off, what exactly is an unresponsive tab?

As you know, Chrome is based off of tabs. Instead of opening a new website in another window you can simply open a site in another tab. This cuts down on the number of windows you need to have open at any one time, thereby ensuring Chrome uses power more effectively. However, at times certain tabs and sites you are trying to load can become unresponsive.

What we mean by this is that either when you click on the tab it won’t open, or the page the tab is loading won’t scroll or an extension has crashed. When this happens you will normally see sluggish performance as your computer shunts more resources into trying to get the tab running or figuring out what the issue is.

How do I deal with an unresponsive tab?

When this happens, our most common first reaction is that all of Chrome is acting up, and then to open Task Manager to shut the whole program down. With Windows, for example, when you open Task Manager it may indicate that Chrome is not responding.

Most of the times, this is not actually the case, and terminating the program this way will cause all open tabs to close. If you have not saved your work or enabled the tab-saving feature on Chrome (where tabs will re-open the next time you open Chrome), you will have to spend time tracking down these tabs to open again.

Instead, when a tab starts to act up, try:

  1. Clicking on the three vertical grey bars at the top-right of the Chrome window you have open.
  2. Hovering over More Tools or Tools which should be located at the bottom of the drop-down menu.
  3. Selecting Task Manager.
  4. Clicking on the tab that is not working.
  5. Selecting End Process.

When you do this you should be presented with a blue error page. Once you get to this page you can either reload the previous page or service (the Web address should still be in the URL bar), or go to another page.

Another use for Task Manager

Task Manager is also useful because it gives you an overview of the general usage stats of each tab. For example you will see:

  • Task - The name of the tab or process that is currently running in Chrome.
  • Memory - How much memory the tab is currently taking up. Higher amounts of memory use will result in a generally slower performance.
  • CPU - The amount of your computer’s processing power each tab is using. This is shown as a percentage, and the higher the percentage means the more power being used.
  • Network - How much data the tab is currently transmitting. The higher the number, the more data being used.
  • Process ID - A unique ID given to each process and tab you have open. This helps Google engineers and network specialists quickly find and identify issues.

It is important to note here that you should not go ending the process of every tab and process as this could cause Chrome to become unstable and crash. As a general rule of thumb: If you aren’t sure of the function of the task you are looking at, it is best to leave it alone.

If you are looking to learn more about Chrome and how you can leverage it in your business, contact us today.

Topic Web
November 25th, 2014

Hardware_Nov25_AThere are many different pieces of technical equipment most businesses need in order to operate successfully, with one of the most essential being the wireless router. Routers allow one network connection to essentially be split into many and then shared by different users and devices, often over a Wi-Fi connection. If you are looking for a new Wi-Fi router for your office there are some important features you should be aware of.

Essential features

For the vast majority of users, there are five main features that all wireless routers must have in order to make them useful in the office. They are:
  • Network type - Look at any router and you will quickly see that there are a number of different networks available. The four most commonly found are 802.1b, 802.1g, 802.1n, and 802.11ac. These designations are for how fast the router can transfer wireless data, with 802.11ac being the fastest of these four. Most offices should be able to get by on n routers, but those who have users connecting via Wi-Fi and cable may do better with 802.11ac routers - which are backward compatible with other slower network versions.
  • Throughput - This is closely associated with the router's network type, and is usually one of the first things listed on router boxes and specifications. To spot the router's throughput, look for Mbps. This indicates the speed at which the router is supposed to transmit data from your connection to users. It is important to note here that if you have a 100Mbps Internet connection, but buy a router that is only say 80 Mbps, then the total speed will be the lower figure, 80Mbps. Therefore, it would be a good idea to get a router with a higher throughput, or a close throughput, to your main Internet connection.
  • Range - This is particularly important for users who will be connecting via Wi-Fi, as they will likely not be sitting right beside the router. Generally speaking, the further you are from your router, the slower and weaker your connection will be. As a rule of thumb: 802.11ac and n routers will offer the strongest connections and greatest range. But this will all depend on where the router is placed and any natural barriers like concrete walls, etc.
  • Bands - On every single router's box you will see numbers like 5Ghz and 2.4Ghz. These indicate the wireless radios on the router. A dual-band router will have both a 5Ghz and 2.4Ghz radio which allows devices to connect to different bands so as not to overload a connection. Those who connect to a 5Ghz band will generally have better performance, but the broadcast range will be much shorter than the 2.4Ghz radio.
  • QoS - Quality of Service is a newer feature that allows the router administrator to limit certain types of traffic. For example, you can use the QoS feature of a router to completely block all torrent traffic, or to limit it so that other users can have equal bandwidth. Not every router has this ability, but it is a highly beneficial feature for office routers.

Useful features

As well as the above features, which are essential for business Wi-Fi routers, there are also some useful features that may help improve overall speeds and usability. Here are three of the most useful, but not essential:
  • Beam-forming - This is a newer feature being introduced in many mid to high-end routers. It is a form of signal technology that allows for better throughput in dead areas of a business or home. In other words, it can help improve the connection quality with devices behind solid walls, or in rooms with high amounts of interference. By utilizing this technology, routers can see where connection is weak and act to improve it. While this is available on routers with many network types, it is really only useful with routers running 802.11ac, so if you have devices compatible with 802.11ac, then this feature could help.
  • MIMO - Multiple-Input, Multiple-Output is the use of multiple antennas to increase performance and overall throughput. Most modern routers don't actually use multiple antennas or extra antennas to increase performance, instead utilizing this concept to ensure that more devices can connect to one router with less interference and better performance.
  • Antennas - Some routers, especially those geared towards home use, don't have physical antennas, while other higher-end routers do. With many wireless routers, the idea behind antennas is that they allow the direction of the best connection to be configured. It can be easy to think that these antennas will help improve connection, but when it comes to real-world tests, there is often only a nominal improvement if the antennas are configured and aimed properly.
While these features can help improve the overall connectivity and speed of a wireless network, they are not necessary for most business users. If you are going to be tweaking networks however, then these may help. Beyond that, concepts like beam-forming only work well if you have a wealth of devices that are 802.11ac compatible and these are still less popular than devices that are say 802.1n compatible.

Features to watch out for

There are a number of router features that manufacturers often tout as essential, important, etc., when in reality these features are often more about marketing and will pose little use to the vast majority of users.
  • Routers with advertised processor speeds - With many pieces of equipment, the processor speed is an important indicator as to how fast it will run, and how well systems will run. With routers however, there is usually a small requirement for processing power. Sure, some features like firewalls require processing power, but the vast majority of routers have the power to run these. Therefore, advertised processor speeds with Wi-Fi routers offer no realizable benefit to the majority of users.
  • Tri-band - While many routers have dual broadcasting bands, some newer ones are now tri-band. The idea and marketing behind this is that with a third band, throughput can be dramatically increased and this is often reflected in the speeds manufacturers say these routers can offer. In reality however, this often isn't the case, as all this extra band really does is allow for more devices to connect. You will most likely not see an increase in overall connection speed.
  • Patented or trademarked features - Almost every router these days will have individual features (also known as proprietary technology) that the manufacturer includes with the idea that it makes the router that much better, or at least uniquely different, than any other. While many of these features can be useful to some users, they should not be the main reason to select a router.

How do I pick the best router?

Go to any hardware retailer and you will quickly find that the sheer number of wireless routers out there is overwhelming. Sure, they all do the same thing, but some will be better than others. One thing to try is to look at the user submitted reviews of different routers online. While the manufacturers may claim one thing, it is the real-world users who can shed the best insight into products. Try to find more business-oriented reviews rather than views based on domestic use.

What we recommend is to contact us. We can work with you to help you find and set up the best router for your business. Get in touch today to learn more.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic Hardware
November 25th, 2014

OSX_Nov24_AWith the recent launch of OS X Yosemite, Apple also released a number of new software updates, including a new version of their Internet browser - Safari. What is really great about Safari, as with all other Apple apps, is that there are a large number of useful keyboard shortcuts that make using the browser just that much easier. Here are seven you may not know.

1. Scroll up and down a screen

While you can use your mouse to scroll, if you are on a laptop or need to quickly scan down one screen, you can press the spacebar. This will move the page down one screen (based on your current screen size). You can move up one screen by pressing Shift + Spacebar.

2. Open a page in a new tab

If you are looking at a page with a link that you would like to click and open, but you would like to also keep the existing page open, you can do so by simply pressing Command + clicking on the link. When you do this, the link will open in a new tab. You can also use this shortcut with bookmarks, and if you are entering a URL, hit Command + Return to open the URL in a new tab.

3. Open and close tabs

If you would like to quickly open a new tab in the same Safari window, press Command + T and it should open to the right of the tab you are currently looking at. If you would like to close the tab you are looking at, press Command + W. Should you accidently close the wrong tab, hitting Command + Z will reopen the closed tab, as long as you have not entered any information in say an address field or form.

4. Cycle between open tabs

Because of the tabbed nature of Safari, there is a good chance that you have one window open with multiple tabs. While you can simply click on the tab you want to switch to, you can also use Control + tab to switch to the tab to the right of the currently open one. Pressing Shift + Control + tab will switch to the tab to the left of the currently open one.

5. See a list of recent pages by Web address

When working in Safari, you can press and hold on the back arrow to view a list of recent pages you have visited. The problem with this is that sometimes you see just the page name, so if you have looked at a site with a long name, or the same pages, it can be tough to pick the right one to go back to.

Instead, press Option + the back arrow to bring up the list of recently viewed pages and their URL or Web address. This only works for the tab you are currently looking at.

6. Go to your homepage

If you would like to quickly go back to your homepage, press Command + Home key. This should automatically load the page you have set as your homepage.

7. Add page as a bookmark and open pages from your Favorites Bar

You can add the page you are currently looking at to your bookmark list by hitting Command + D. To open pages from your Favorites bar (shown below the URL bar) hit Command + 1-9. For example, if you hit Command + 3, you will open the third site on the bar (counting from the left). If you can't see the Favorites Bar, press View and select Show Favorites Bar.

If you would like to learn more about Safari, and other Apple apps, contact us today.

Newsletter Sign Up! Published with permission from TechAdvisory.org. Source.

Topic Apple Mac OS