The Benefits of Co-Managed IT Services for Small Businesses

The Benefits of Co-Managed IT Services for Small Businesses

Are you in need of reliable IT services for your business but concerned about the cost of hiring more full-time IT staff? If so, co-managed IT may be the solution for you! The co-managed IT model offers you the flexibility to be in control of your IT infrastructure while receiving support and guidance from a managed service provider (MSP).

For example, an MSP can help relieve the workload of your in-house IT team by assisting them with everything from basic maintenance and escalated troubleshooting to more complex tasks, such as cybersecurity management, network upgrades and data migrations.

The best part? It is estimated that successfully deploying managed services will help reduce your IT costs by 25-45% and increase operational efficiency by 45-65%.

When to Consider Co-Managed IT

1. Your staff can’t keep up with tickets and struggle to deliver projects on time: If your in-house IT team is too small, they may not be able to handle all the demands placed on them. This can lead to burnout, turnover, and a decline in the quality of their work, hindering the productivity of your employees who rely on them.

2. It’s difficult to manage all IT tools: A small in-house IT team can’t manage multiple systems simultaneously, ensure compatibility between different software applications, and handle data integration between various platforms, all while trying to resolve support tickets quickly and effectively.

3. Your cybersecurity infrastructure isn't ready for remote work: Remote work is here to stay, so cloud security needs to be a priority. With an increasing number of remote devices connecting to your network, it’s crucial to have a robust cloud security solution to safeguard against cyber threats.

Benefits of Co-Managed IT

1. Save on Hiring Costs

The most significant benefit of the co-managed IT services model is that it can save you money. As you know, expanding your in-house IT can be expensive and time-consuming. When you partner with an MSP, you will have access to a team of experienced IT professionals, so you won’t need to worry about the costs associated with recruiting, hiring, training, and managing new employees.

If your current in-house IT team is spread too thin, you’re more than likely experiencing a backlog of support tickets and a delay in resolving critical issues. This can lead to prolonged downtime, which will have a significant impact on business profitability. An MSP can alleviate the workload of your in-house IT team by monitoring your systems around the clock, providing proactive maintenance and support, and quickly resolving any issues that arise with a 24/7 help desk. Outsourcing your everyday tech support to an MSP will allow your IT team to focus on the toughest issues that require their immediate attention.

2. An Escalation Point for Your IT Needs

In addition to reducing costs, co-managed IT services provide an escalation point for your IT needs. Does your in-house IT team often run into issues they can’t resolve? If so, they might not have the knowledge, expertise, or bandwidth to tackle certain tasks or projects effectively. The truth is that if they’re already have too much on their plate, they are not going to be able to keep up with the ever-evolving technology landscape.

An MSP employs a team of IT experts who are highly skilled and experienced in specific fields such as cybersecurity, cloud computing, data management, and networking. These experts will work alongside your IT team to provide additional support and guidance, filling any gaps in knowledge or expertise that may exist. This will lead to better IT infrastructure management and successful project delivery.

3. Stronger Security

Cybersecurity threats are becoming increasingly sophisticated and frequent, and businesses of all sizes are targets. It can be a challenge for your in-house team to keep up with the latest threats, let alone test possible solutions, as it requires a significant investment of time and resources. If this is the case, chances are your network is especially vulnerable to cyber threats.

Your MSP partner will have access to advanced cybersecurity technologies and tools that they can use to test and implement solutions. Most importantly, an MSP employs a proactive rather than reactive approach to cybersecurity. By proactively monitoring your network, devices, and systems, potential threats can be identified and addressed before they result in a data breach or other security incident. This will help minimize disruption to your business operations while ensuring that the network remains secure.

Co-Managed IT with BCA

As your business continues to grow, so will the complexity of your IT systems. Partnering with an MSP like BCA for co-managed IT services will allow you to keep your in-house IT team and provide you with the flexibility, support, and guidance your business needs in a cost-effective manner. Contact us today to determine if you're a right fit for co-managed IT.