Please note: If you hang up, the other two parties are disconnected.
To initiate a conference call (more than three callers)
Voicemail can also be accessed via user web interface. Additional instruction can be found in the user web interface training.
Voicemail can also be accessed via email if your administrator has enabled voicemail to email.
The following describes the InCall Menu options for someone who has three converged phones: the main Switchvox extension, a mobile phone, and a home phones.
The phone will obtain a local IP address and once connected to the internet will establish a SIP connection to the home office. If this does not occur please call our support line at 305-716-1011.
In our first training video, you will become more familiar with your phone’s physical interface.
How to Use Your New Digium IP Phone
Navigate the different call functions of your phone including making and receiving calls, placing a call on hold, and transferring a call.
How to Make a Call
This video provides a detailed overview of the multiple methods used to place a call as well as how to redial and end a call.
How to Transfer a Call
After this video, you’ll be able to to seamlessly transfer your active call to another extension or number.
How to Use Visual Voicemail
With your Digium IP Phone comes the ability to screen a voicemail as it is being left and either answer the call or let it continue to voicemail.
How to Configure a Digium Phone with Switchvox
In this video, learn how to set up your new Digium IP Phone with the Switchvox phone system.
How to Use the Contacts Application
With our Contacts application, dial, transfer, and conference calls together as well as access more detailed information about individual contacts.
How to Set and Change Your Status
Learn how to set and change your status from your Digium IP Phone, User Portal, and Switchboard.
How to Park a Call
Watch an overview of how to park a call as well as answer a parked call from your phone.
How to Access the Applications Menu
Use the Application menu to view your call log, handle your call forwarding, access your contacts, and more.
How to Set Your Preferences
Setting your preferences allows you to personalize your phone with display, localization, and sound settings.
How to Use a Headset
Go hands-free after learning how to easily connect an approved headset to your Digium IP Phone.
How to Make a Conference Call
Create conference calls from your phone with ease after this video and learn how to create a personal conference room in the User Portal.
How to Search Your Contacts
This training video will teach you how to search your contacts from your Digium IP Phone.
How to Manage Call Rules
By setting call rules, you can tell Switchvox how to find you when you’re away and what to do when it can’t.
How to Review Missed Calls
This video in the series will cover the basics on how to review a missed call.
How to Use the Call Log
Gain a better understanding of the Call Log and how to accurately read the call activity.