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Modern organizations depend on technology to fulfill work-related tasks, and they depend on efficient IT service management (ITSM) to manage the end-to-end delivery of IT services and quickly address all technology-related problems before they impact business operations.

As organizations grow, so do their IT needs. To satisfy them, they can go two different routes: maintain a full-time IT staff or pay a provider of managed IT services. The latter option is attractive because it provides the most direct access to skilled expertise and flexible staffing that may not be available in-house, allowing […]

The internet has been a boon to organizations across all industries, allowing them to easily reach new customers, connect with valuable business partners, and increase profit by implementing innovative digital solutions. However, the internet is a vast place, and there are many dark corners and alleys where employees can easily get lost and, as a result, put work responsibilities on the back burner.

Every day, many business owners wake up and drive to work, only to discover that they’ve been breached. At that point, the cybercriminals responsible for the breach have had more than enough time to erase all traces of their malicious activity. Such incidents are, unfortunately, way too common because many small and medium-sized businesses have […]

Effective teams need effective tools to help them communicate and collaborate even when working from remote locations.

Just because your Windows 10 PC is not performing as well as it used to doesn’t mean that the time has come to replace it. A couple of hardware and software tweaks may be enough to restore it back to its former glory and extend its lifespan by a few years.

Security experts and cybercriminals are constantly trying to one-up each other, and it may seem that the latter group has now gained the upper hand because the latest generation of phishing scams can bypass even two-factor authentication. Is Two-Factor Authentication Dead? Two-factor authentication, also called 2FA, is a commonly used security measure that adds another […]

As unfortunate as it is, businesses can’t always avoid disasters. Often, all it takes for a well-functioning business to experience a major IT crisis is a single natural disaster, successfully executed cyber attack, critical hardware malfunction, or serious human error.